Privacy Policy

Last updated: January 1, 2025

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Privacy Policy:

  • Account Account means a unique account created for You to access our Service or parts of our Service.
  • Affiliate Affiliate means an entity that controls, is controlled by or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
  • Company Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Iberia Campervans, Madrid, Aviador Zorita 49, 6C, 28020.
  • Cookies Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.
  • Country Country refers to: Spain
  • Device Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
  • Personal Data Personal Data is any information that relates to an identified or identifiable individual.
  • Service Service refers to the Website.
  • Service Provider Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.
  • Usage Data Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
  • Website Website refers to Iberia Campervans, accessible from https://www.iberiacampervans.com https://www.iberiacampervans.com
  • You You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. The specific personal data we collect includes:

  • Contact Information: Email address, full name, phone number
  • Booking Information: Rental dates, vehicle preferences, pickup/return locations
  • Payment Information: Billing address, payment method details (processed securely by third-party providers)
  • Identity Verification: Driver's license information, age verification
  • Communication Data: Messages, inquiries, customer service interactions
  • Usage Data: Website navigation, preferences, device information

Legal Basis for Processing

Under Spanish and EU law, we process your personal data based on the following legal grounds:

  • Contract Performance: To fulfill our campervan rental agreement with you
  • Consent: For marketing communications (with your explicit consent)
  • Legitimate Interest: For service improvement and customer support
  • Legal Obligation: To comply with Spanish tax and business regulations

Usage Data

Usage Data is collected automatically when using the Service.

Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.

We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.

Data Retention

We retain your personal data only for as long as necessary for the purposes outlined in this Privacy Policy and in compliance with Spanish data protection laws:

  • Booking Data: 7 years (Spanish commercial law requirement)
  • Payment Records: 6 years (Spanish tax law)
  • Communication Data: 3 years or until resolved
  • Marketing Data: Until consent is withdrawn
  • Usage Data: 2 years for analytics purposes

After these periods, we securely delete or anonymize your data unless required to retain it longer by Spanish law.

Your Rights under Spanish and EU Law

Under the GDPR and Spanish LOPDGDD, you have the following rights regarding your personal data:

  • Right of Access: Request information about your personal data we process
  • Right to Rectification: Correct inaccurate personal data
  • Right to Erasure: Request deletion of your personal data
  • Right to Restrict Processing: Limit how we use your data
  • Right to Data Portability: Receive your data in a structured format
  • Right to Object: Object to processing based on legitimate interests
  • Right to Withdraw Consent: Withdraw consent for marketing communications

To exercise these rights, contact us at: contact@iberiacampervans.com

You also have the right to file a complaint with the Spanish Data Protection Authority (AEPD): www.aepd.es

Links to Other Websites

Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.

We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the "Last updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page

Data Controller Information

The data controller responsible for your personal data is:

  • Company Name: Iberia Campervans
  • Address: Aviador Zorita 49, 6C, 28020 Madrid, Spain
  • Email: contact@iberiacampervans.com
  • Phone: +34658781812

Age Restriction

IMPORTANT: IMPORTANT: Our services are exclusively available to individuals who are 18 years of age or older. We do not provide campervan rental services to anyone under the age of 18. By using our Service, you confirm that you are at least 18 years old.

This Privacy Policy describes our policies and procedures on the collection, use and disclosure of your information when you use our Service in compliance with Spanish and European Union data protection laws, including the General Data Protection Regulation (GDPR) and the Spanish Organic Law on Data Protection (LOPDGDD).

We use your Personal Data to provide and improve our campervan rental Service. By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, you can contact us:

  • By email: contact@iberiacampervans.com
  • Privacy Policy Page: https://www.iberiacampervans.com/legal/privacy_policy
  • For complaints: Spanish Data Protection Authority (AEPD): www.aepd.es